Commitment: Cooler Graphics is committed to giving you the very best in quality, service, and price.

Terms: A pre-payment is required for all new customers. Upon credit approval, net 30 terms will be offered. Existing customers are subject to periodic credit reviews to continue their net 30 terms. We accept VISA, MasterCard, American Express, and Discover.

Purchase orders: All purchase orders must be submitted in writing. Emails and faxes are acceptable. An image of your artwork should be sent with your order.

Pricing: Cooler Graphics reserves the right to revise pricing and structure at any given time with or without notice.

Minimum orders: See pricing chart under each item for the minimum order quantity.

Shipping: All orders are shipped via FedEx unless otherwise requested. FOB 77530 Channelview, TX. 

Production time: Please call for current production time.

Product returns/refused/cancelled: All claims and returns must be made within ten days of receipt of merchandise. Cooler Graphics reserves the right to resell the items refused by the buyer for any reason. Cancelled orders are subject to a twenty percent restocking fee plus applicable freight charges. Order cannot be cancelled after the imprinting process has begun.

Overruns/Underruns: Unless stated on the purchase order, Cooler Graphics reserves the right to ship over/under the exact quantity by 3% and invoices will be billed accordingly. Every effort is made to ship exact quantities.

Photos/images note: Cooler Graphics makes no express representation by depicting any logo, symbol, or trademark in our publications or on our website that business with any such entities has been conducted. The images and photos in our publications and on the website are for illustrative purposes only. We accept orders for production as being in full compliance with all laws regarding images, symbols, and trademarks used. Cooler Graphics assumes no liability for claims of infringement on trademarks, copyrights, patents, and/or personal rights. That is the responsibility of the customer/distributor.

Proofs Cooler Graphics provides faxed paper proofs or e-mailed virtual proofs for fee of $10(g). To ensure the in-hands date, please return signed proofs within 24 hours. We will not begin production without a proof approval. Cooler Graphics will assume no responsibility for incorrect art after approval by the customer or customer representative. 

Pre-production product proofs: Pre-production product proofs are available for a non-refundable fee and will be invoiced.

Sample requests: Sample requests are accepted by fax and email. Samples are free of charge and typically ship via US Postal Service. A UPS or FedEx account number is required to cover shipping costs in the event that the sample needs to be rushed.

Fabric Color: If a material color match is critical, we suggest that an actual sample or material swatch be reviewed before placing the order.

PMS color matching: Every available effort is made to make close matches to PMS colors for silkscreen prints. However, due to many production factors, Cooler Graphics can only assure that the color will be within a tonal value, if not exact. For exact PMS color matching, there will be an additional charge. Please contact the sales team for more information.

Sublimation imaging: The sublimation process produces a high-quality representation of the artwork supplies, but exact color replication or exact PMS color matching should not be expected. Every effort will be made to come as close as possible to the requested PMS colors, but due to many variables, colors may vary slightly within a run or on repeat orders. If PMS colors are not provided or a bitmap file is provided, we will print as is. The sublimation process can result in a 100%-400% dot-gain and therefore small, knockout, or reverse text should be set to bold. Sending art in vector format allows our artists to make small enhancing adjustments to your artworks to aid in printing.

For best printing results: We require vector art for screenprinting. Acceptable vector file formats are .ai, .eps, .cdr, or .pdf. We offer both in-house or third-party vector service to handle bitmap conversion for a fee.

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